Please read these terms carefully as they form part of our agreement with you.

Tailored Pest Control Limited is a registered company in England & Wales with company number 11075267. Our registered office is The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, England, MK9 1BP.

• If you cancel within 7 days of booking, and no visit or treatment has been carried out you may request a full refund, (if payment made)
• Should you cancel your pest control request 7 days or more after booking, no refund will be made (if payment made)
• We reserve the right not to carry out treatment. In these cases any fee that has been paid may qualify for a refund.
• AM appointments – a pest control officer will attend between 9am and 12 noon. An adult over 18 must be in your property to receive them.
• PM appointments – a pest control officer will attend between 12 noon and 4.30pm. An adult over 18 must be in your property to receive them.
• If we cannot attend due to bad weather, staff sickness or travel problems and we cannot offer a suitable new appointment within 5 working days or your original appointment, a full refund will be offered.
• If you wish to rearrange your appointment you must give us three days’ notice.
• You must comply with any safety instructions given to you.
• Photographs will be used for the reports.
• Photographs maybe used for social media.
• Any appointment slot offered at booking is only provisional and is subject to change when booked with our pest control officers.
• Contracted work will be invoiced quarterly unless confirmed otherwise.
• An email address must be provided for reports and communication to be sent to.
• All reports must be printed or kept on computer for future references.
• Payment due within 10 days of invoice date, late payment may result in 10% increase payment.